Tanqory Legal & Compliance Library
Welcome to Tanqory's published legal and compliance library. This index links to the policies and notices that govern your use of the Tanqory platform.
Contracting party: Tanqory Inc. (Delaware, USA) is Tanqory's global contracting entity. EU regulatory matters route through Tanqory OÜ (Estonia). Where any policy below conflicts with a customer's signed Order Form or a mandatory local law, the more specific or consumer-protective text prevails.
Contact channels: legal@tanqory.com · privacy@tanqory.com · dpo@tanqory.com · security@tanqory.com
Most read
- Terms of ServiceThe agreement between you and Tanqory Inc. for building and running your online store on the platform.
- Privacy PolicyHow Tanqory collects, uses, shares and protects personal data when you use its platform and services.
- Cookie PolicyWhere and how Tanqory uses cookies and similar technologies, the types it uses and the choices you have.
- Master Data Processing AgreementThe agreement setting how Tanqory processes personal data on a merchant's behalf as the merchant's data processor.
Sections
Core platform agreements
- Terms of ServiceUpdated
The agreement between you and Tanqory Inc. for building and running your online store on the platform.
- Privacy PolicyUpdated
How Tanqory collects, uses, shares and protects personal data when you use its platform and services.
- Acceptable Use PolicyUpdated
The content and conduct that are prohibited when you use Tanqory services, as part of the Terms of Service.
- Cookie PolicyUpdated
Where and how Tanqory uses cookies and similar technologies, the types it uses and the choices you have.
- Merchant AgreementUpdated
The binding contract between Tanqory and every merchant who opens a store or uses its APIs and add-on services.
- Terms of SaleUpdated
Terms for buying Tanqory services and products, covering pricing, taxes, payment, delivery, refunds and liability.
- Shipping PolicyUpdated
How orders are processed and shipped, whether by partner merchants or sold directly by Tanqory.
Terms for funding a Tanqory shipping wallet and buying carriage through carrier accounts that Tanqory holds.
- Refund and Return PolicyUpdated
How refunds, cancellations and returns work for Tanqory digital services and for goods sold by partner merchants.
- Domain Services AddendumUpdated
Terms that apply when you register, renew, transfer or manage a domain name through Tanqory.
- AI PolicyUpdated
Principles and roles that govern the AI systems Tanqory builds, buys or runs, including AI features on the platform.
The service level agreement between Tanqory and enterprise customers for platform availability and support.
How Tanqory receives, reviews and responds to copyright infringement claims about material on its services.
- Accessibility StatementUpdated
Tanqory's accessibility goals, known limitations of its products, and how to contact Tanqory about accessibility.
The data practices specific to Tanqory's merchant mobile apps for iOS and Android.
Cross-border duties and DDP
Delivered Duty Paid is not enabled on the platform. These documents are published so merchants can review the terms in advance; no merchant can elect DDP or accept these terms until Tanqory enables the feature.
Terms for a merchant that elects Delivered Duty Paid delivery on cross-border shipments arranged through Tanqory.
How a merchant accepts the Delivered Duty Paid terms electronically and when a fresh acceptance is needed.
- DDP Jurisdiction ScheduleUpdated
The legal regimes covered by the Delivered Duty Paid terms and how each is treated.
A merchant's obligations for customs information and documentation on cross-border shipments sent through Tanqory.
Who is responsible, Tanqory or the merchant, for events that arise on shipments sent on Delivered Duty Paid terms.
Terms for using Tanqory-provided shipping arrangements on shipments made on Delivered Duty Paid terms.
Commerce and billing
How Tanqory subscription plans are billed, renewed, trialed and cancelled on a monthly or annual basis.
- Billing PolicyUpdated
How Tanqory sets prices, issues invoices, collects payment and handles refunds, late fees and disputes worldwide.
- Payment TermsUpdated
Which payment methods Tanqory accepts and the terms that apply when you pay for purchases.
- Pricing Disclosure PolicyUpdated
How prices, fees and promotional pricing must be shown clearly and accurately to buyers on the platform.
- Promotions and CouponsUpdated
Rules for creating and using promotions, coupons, discounts, credits and promo codes on the Tanqory platform.
- Usage Limits PolicyUpdated
The quotas that apply to each plan, add-on and API, and what happens when usage goes over them.
- Cloud Infrastructure PricingUpdated
Pricing, metering, provider selection and service coverage rules for customers of Tanqory cloud infrastructure services.
- Partner Program AgreementUpdated
The agreement for app developers, theme partners, integrators, agencies and referral partners who work with Tanqory.
Rules for the direct marketing Tanqory sends to merchants, partners and developers, including consent and opt-outs.
- Know Your Business Customer Policy for Marketplacesprogram launch pendingUpdated
Rules for verifying the identity of businesses that sell through Tanqory's marketplace functionality.
Data protection
The agreement setting how Tanqory processes personal data on a merchant's behalf as the merchant's data processor.
- Subprocessor ListUpdated
The third-party subprocessors Tanqory uses when it processes personal data on behalf of its customers.
Tanqory's central record of the personal data it processes, as both controller and processor, across its operations.
- Data Retention PolicyUpdated
Principles and timeframes for how long Tanqory keeps, backs up and destroys the data it handles.
- Data Classification PolicyUpdated
How Tanqory sorts data by sensitivity and applies matching protections to each level.
- Privacy Impact AssessmentUpdated
How Tanqory assesses privacy risks of projects, systems and new technology that involve personal data.
- AI Data Usage PolicyUpdated
How data is collected, used, stored and deleted when it is used to build, test or run AI features on Tanqory.
How Tanqory handles personal data of job applicants, employees, contractors and former staff.
- COPPA Compliance StatementUpdated
Tanqory's position on children's privacy under COPPA and why its own services are not directed to children.
User rights
- Data Access RequestUpdated
How to ask Tanqory for access to the personal data it holds about you.
- Data Rectification RequestUpdated
How to ask Tanqory to correct inaccurate or incomplete personal data it holds about you.
- Data Deletion RequestUpdated
How to ask Tanqory to delete your personal data or close your account.
- Account Portability RequestUpdated
How to ask Tanqory for a copy of your account and personal data in a portable format.
- Marketing Opt-OutUpdated
How to stop marketing messages, opt out of data sale or sharing, and manage cookies and trackers.
Trust and security
- Security OverviewUpdated
A summary of Tanqory's security program, from governance and architecture to incident response and privacy.
- Encryption PolicyUpdated
The encryption principles and standards Tanqory uses to protect data at rest and in transit.
- Access Control PolicyUpdated
How Tanqory controls who can access its systems, applications, data and facilities.
- Network Security PolicyUpdated
The network security principles and controls Tanqory applies across its cloud, office and partner connections.
- Incident Response PlanUpdated
How Tanqory detects, contains, recovers from and notifies about security incidents such as data breaches.
How researchers, customers and partners can report suspected security vulnerabilities in Tanqory products.
- Bug Bounty PolicyUpdated
Rules for security researchers who test Tanqory and report vulnerabilities in return for rewards.
- Business Continuity PlanUpdated
How Tanqory keeps critical services running and recovers when unexpected disruptions occur.
- Disaster Recovery PolicyUpdated
How Tanqory restores services and data after major disruptions to limit downtime and data loss.
- Backup PolicyUpdated
Requirements for backing up and restoring Tanqory systems and data to protect availability and integrity.
- Change Management PolicyUpdated
The approval, testing and rollback controls Tanqory applies to changes in its systems and processes.
- Third-Party Risk ManagementUpdated
How Tanqory selects, assesses, monitors and offboards vendors, subprocessors and other third parties.
The framework for Tanqory's information security management system and the controls that protect its information.
How Tanqory assesses and discloses material cybersecurity incidents.
Developer & marketplace launch pending
- Developer Program AgreementUpdated
The agreement for developers who join Tanqory's Developer Program and publish apps on its App Marketplace.
- API License and TermsUpdated
The license and terms that govern developer access to Tanqory APIs, credentials and access levels.
- Theme Partner TermsUpdated
Terms for partners who build, submit and sell themes through the Tanqory Theme Store.
- AI Developer GuidelinesUpdated
Rules for developers, partners and merchants who build or use AI on Tanqory, covering data use and acceptable behavior.
- App Privacy RequirementsUpdated
Privacy requirements that every app or plugin connected to Tanqory must meet in how it handles user data.
Governance
Board and committee charters
- Board CharterUpdated
The Board of Directors' role in setting strategy and overseeing reporting, controls, risk and compliance.
- Audit Committee CharterUpdated
The Audit Committee's role in overseeing financial reporting, internal controls, risk management and compliance.
The Compensation Committee's role in overseeing executive officer and director pay for the Tanqory parent company.
The Nominating and Corporate Governance Committee's role in selecting directors and guiding board governance.
Codes of conduct and ethics
- Code of Business ConductUpdated
The standards of integrity, transparency and legal compliance expected of everyone who acts for Tanqory.
Ethical standards that govern the conduct of Tanqory's senior financial officers.
- Conflict of Interest PolicyUpdated
How personal or related-party interests are identified and kept from compromising Tanqory business decisions.
Compliance policies (pre-listing governance baseline)
Rules on trading Tanqory securities and on handling material non-public information.
Confidential and anonymous channels for reporting misconduct concerns at Tanqory, with protection from retaliation.
Standards and prohibitions on bribery and corruption for Tanqory group directors, employees and representatives.
How the Tanqory group identifies and manages risks of money laundering, terrorist financing and sanctions breaches.
How Tanqory group reviews, approves, monitors and discloses transactions with related parties.
Controls and procedures that make sure Tanqory's required public disclosures are accurate, complete and timely.
Rules to prevent selective disclosure of material non-public information to investors and analysts.
Minimum retention periods, storage standards and legal-hold rules for Tanqory group business and financial records.
Tanqory's commitment to a workplace free of discrimination, harassment and retaliation, with equal opportunity.
- Modern Slavery StatementUpdated
Steps Tanqory takes to prevent forced labor, child labor and human trafficking in its operations and supply chain.
Stakeholder communications
- Shareholder CommunicationUpdated
How Tanqory shares timely, accurate and fair information with shareholders across its reports and channels.
Tanqory's approach to environmental, social and governance matters, including human rights, labor and ethics.
- Environmental SustainabilityUpdated
Tanqory's environmental commitments for offices, cloud infrastructure, supply chain, travel and vendors.
Intellectual property and brand
- Trademark PolicyUpdated
Who must follow the rules for Tanqory's trademarks, how they may be used, and how misuse is handled.
- Content Licensing PolicyUpdated
Guidelines for using Tanqory logos, brand names, content, templates and other intellectual property.
- Patent Disclosure PolicyUpdated
Procedures for disclosing, protecting and managing inventions and patents that arise from work on Tanqory projects.
Notice of the open source software the Tanqory platform relies on and where to find its attributions.
Transparency
- Annual Transparency ReportUpdated
How Tanqory reports on government requests, content takedowns, infringement notices and account actions.
- Government Request LogUpdated
Procedures for receiving, validating, answering and reporting government and court requests for user data.
- AI Ethics FrameworkUpdated
The principles, controls and governance that Tanqory applies to keep its AI safe, transparent and fair.
- Algorithmic TransparencyUpdated
Tanqory's standards for notice, explanation and appeal when algorithms and AI systems affect people.
- Child Safety PolicyUpdated
Standards for protecting children and young people on Tanqory, including age gating, consent and reporting.
Regional and product annexes
- EU AI Act ComplianceUpdated
How Tanqory handles AI systems it provides or uses for customers in the EU, EEA and UK under the EU AI Act.
- Gift Card TermsUpdated
Terms for buying, activating, transferring and spending Tanqory gift cards on the platform and in participating stores.
Regional privacy annexes
- California (CCPA/CPRA)Updated
Privacy notice for residents of California and other US states, covering personal information and your rights.
- UK GDPRUpdated
How Tanqory collects, uses and protects personal data of people in the United Kingdom under the UK GDPR.
- Singapore PDPAUpdated
How Tanqory collects, uses and protects personal data in Singapore under the PDPA and the Do Not Call provisions.
- Thailand PDPAUpdated
This notice adds Thailand-specific information to the Tanqory Global Privacy Policy.
- Indonesia PDP LawUpdated
This notice adds Indonesia-specific information to the Tanqory Global Privacy Policy.
- Turkiye KVKKUpdated
This notice adds Turkiye-specific information to the Tanqory Global Privacy Policy.
- Saudi Arabia PDPLUpdated
This notice adds Saudi-specific information to the Tanqory Global Privacy Policy.
- Mexico LFPDPPPUpdated
This notice adds Mexico-specific information to the Tanqory Global Privacy Policy.
- Switzerland FADPUpdated
How Tanqory processes personal data subject to the revised Swiss Federal Act on Data Protection.
- Brazil LGPDUpdated
How Tanqory processes personal data of people in Brazil under the LGPD and what rights those individuals have.
- Canada PIPEDAUpdated
How Tanqory collects, uses and safeguards personal information in Canada under PIPEDA's fair information principles.
Added privacy commitments for people in Quebec under its private-sector privacy law, supplementing the Canada notice.
- Australia Privacy ActUpdated
How Tanqory collects, uses and protects personal information in Australia under the Privacy Act and its principles.
- Japan APPIUpdated
How Tanqory collects, uses and protects personal information in Japan under the APPI privacy law.
- Korea PIPAUpdated
How Tanqory handles personal information of people in South Korea under the Personal Information Protection Act.
- China PIPLUpdated
How Tanqory handles personal information of individuals in mainland China under the Personal Information Protection Law.
- India DPDPUpdated
How Tanqory handles digital personal data of people in India under the Digital Personal Data Protection Act.
- South Africa POPIAUpdated
How Tanqory handles personal information of people in South Africa under POPIA and the Information Regulator's guidance.
- UAE Data ProtectionUpdated
How Tanqory collects, uses and protects personal data under the data protection laws of the United Arab Emirates.
EU-specific compliance annexes
- EU DSAUpdated
How Tanqory meets its EU Digital Services Act duties, including points of contact and handling illegal content.
The template Tanqory uses to explain content moderation decisions under the EU Digital Services Act.
How Tanqory addresses the EU rules against unjustified discrimination based on a customer's nationality or location.
More documents
Terms that govern SMS text messages sent through the Tanqory platform to the people who receive them.
The license agreement between you and Tanqory Inc. for installing and using the Tanqory mobile app.