Promotions and Coupons Policy

This policy sets the rules for promotions, coupons, discounts, credits, and promotional codes on the Tanqory platform.

1) Scope and related documents

Applies to all promotions/coupons/promo codes/credits/referral-affiliate-reseller campaigns on the Tanqory platform.
Read with the Terms of Service, Billing & Payment Policy, Pricing Disclosure, Acceptable Use Policy, Partner Program, and DPA. If conflicts arise, follow the stricter/more specific document (Contract/Order Form > this policy > Terms).
Covers all user types (free/paid/trial/Enterprise) and partners authorized to use codes or distribute coupons.
Binding prices/discounts are those live in the dashboard/Pricing/Order Form; numbers here are a snapshot as of the stated date.
Tax/VAT/GST/Sales Tax are calculated on the discounted price per local law.
Using a promotion constitutes acceptance of this policy and the campaign-specific terms.
Tanqory may adjust, pause, or cancel promotions at its discretion under applicable law and will communicate reasonably.
Primary language is English; if translations conflict, English controls unless a contract states otherwise.
Modular appendices (e.g., price snapshots) may be updated separately and referenced here.
Promotion disputes are governed by Singapore law and SIAC arbitration unless a contract states otherwise.

2) Key definitions

Promotion: Special benefit/discount/credit/extended trial/time-limited offer outside standard terms.
Coupon/Code: Alphanumeric code redeemable for discounts/benefits; may be Public/Private/Single-use/Limited-use.
Credit: Value in a wallet used to offset future charges; non-cash, non-transferable unless authorized.
List price/Discounted price: Price before/after discount; tax is calculated on the discounted price.
Referral/Affiliate/Partner programs: Reward schemes for bringing new customers, per Section 6.
Promotion abuse: Dishonest use such as multiple accounts, self-referral, false data, unauthorized transfer/sale of codes, bots.
Promotion period/Expiry: Time window when a promotion is valid; expires at the stated UTC time unless noted otherwise.
Minimum requirements: Minimum purchase/term/plan thresholds needed to qualify.
Dashboard/auto-billing: Systems calculating discounts/credits and charging per cycle.
Fraud Prevention: IP/device/payment/behavior checks to prevent abuse.

3) Promotion types and usage

Signup/renewal/upgrade/annual discounts: Apply to Solo/Team/Business/Enterprise as stated on the Pricing page.
Coupons/promo codes: Public/Private/Single/Limited-use; one-time per account unless stated otherwise; must be applied before payment.
Add-ons/infrastructure: Special discounts or uplift terms may be set for BYOC (AWS/GCP), the Region Pin add-on, the Additional Store add-on, the Observability Export add-on, the Loyalty Plus/Enterprise add-ons, Reviews Pro, Affiliate Pro, the SMS Marketing add-on, the Merchant Subscriptions add-on, or any other paid add-on listed in the canonical pricing source-of-truth (apps/legal/_compliance/sources-of-truth/10-pricing.yaml) per Order Form. v2.1 retired the v1.1 paid Priority Support add-on (priority support is now bundled into Business+ plans) and the four AI Agent paid SKUs (capabilities bundled into all plans, metered via the shared native-AI credit pool).
Bundle/Volume/Commit: Discounts for multiple services/stores or term/usage commitments.
Seasonal/Flash sale: Time-limited 24–72 hours or holiday offers; auto-expire on time/quantity.
Referral/Affiliate/Reseller: Rewards/credits/commissions per program and tier (see Section 6).
Credits: Granted from promotions/compensation/refunds; apply to next bill; non-transferable/non-cash unless authorized in writing.
Pre-tax application: Discounts/credits apply before calculating taxes required by law.
See Appendix A and live Pricing for snapshots; live numbers control.
Tanqory may cap redemptions/codes/target segments as announced in the campaign.

4) Conditions of use, prohibitions, and stacking

Must be a genuine customer with accurate data; no false info or fake accounts to obtain benefits.
Self-referral or using codes on accounts controlled by the same person/entity is not allowed.
Selling, buying, trading, or transferring coupons/codes/credits without written authorization is prohibited.
No bots/scripts/automation to redeem; do not alter codes or promotional materials.
Stacking: Default not allowed unless explicitly stated; max one code per payment, and discounts may not combine with credits/other promos unless stated.
If multiple benefits are in cart, the system applies the highest value benefit or the order specified in the campaign.
Discounts do not cover taxes/processor fees/government charges unless stated.
Coupon use must meet stated minimums (value/plan/region/term) in the campaign.
If used in breach, Tanqory may void discounts/credits/transactions and charge full amounts as allowed by law.
Tanqory’s interpretation/eligibility decisions are final under applicable law.

5) Fraud prevention and enforcement

Tanqory uses fraud detection (IP/device/behavior/payment) to prevent misuse.
May suspend/close accounts, cancel orders, charge full amounts, revoke credits/coupons if misuse is found or suspected.
Reserves the right to claw back improperly received benefits (e.g., charge back discounts) under applicable law.
May request ID/code-ownership/business-relationship proof (for Private/Partner Codes).
If system error, Tanqory will adjust charges/credits appropriately and notify customers.
Reserves the right to report serious violations to regulators if fraud/sanctions/AML issues arise.
Verification may delay code/credit use; Tanqory will expedite per support SLA.
Accounts banned in one program may be restricted from others based on risk.
If a customer proves no intent or an error, they may appeal via contacts in Section 10.
Evidence may include system logs, IP/device fingerprints, payment records, and relevant transaction data.

6) Referral / affiliate / reseller programs

Referral: Referrer and referee must be different persons/entities; no self-referral. Example rewards in Appendix A/Partner Program; credits non-transferable/non-cash.
Affiliate/Partner Codes: Must follow Partner Program Policy (commission/bonus/Deal Registration/Lead Routing); follow Brand Guidelines and ad restrictions (no spam/no trademark keywords).
Reseller/Agency: Discounts/benefits per contract and tier in Order Form; must provide first-line support and comply with regional price-disclosure rules.
Referral/Affiliate rewards/credits apply to future charges and expire as stated; if an account is terminated for breach, benefits are forfeited.
Lead/Deal protection: Register per Partner Program/Appendix C; if conflicts, Tanqory uses first-to-register/lead-quality rules as announced.
Use of partner codes in prohibited/sanctioned regions is not allowed.
If partner codes are posted on unauthorized channels (e.g., disallowed coupon sites), Tanqory may disable codes and adjust amounts.
Referrers must disclose relationships/compensation per advertising/consumer laws (e.g., FTC, EU/UK ad rules).
Partner codes/discounts may be limited by region/category/plan to meet local requirements.
Reward/benefit disputes must be raised within timelines in the Partner Program/Billing Policy.

7) Credits, expiry, refunds, cancellations

Credits from promotions/compensation/refunds offset future charges; non-cash and non-transferable unless authorized in writing.
Credits have the expiry stated in dashboard/email; unused credits expire automatically.
Credits are pre-tax and applied before tax calculation.
If an order using a code is cancelled/refunded, discounts are not refunded in cash; credits may be reissued per Refund/Billing Policy.
Chargebacks/cancelled transactions using discounts may lead Tanqory to deduct credits/reclaim discounts if the transaction is declined.
If billing/system errors occur, credits/refunds will be adjusted per Billing Policy.
Expired credits/codes cannot be extended unless Tanqory approves in writing for error cases.
Codes/coupons are single-use unless stated reusable and expire as stated.
If multiple codes exist, the system applies the highest allowed discount (or no stacking per Section 4).
Disputes on credits/discounts: notify billing@tanqory.com within 30 days of the event.

8) Regional requirements and non-discrimination

Comply with local advertising/consumer laws (EU/UK Consumer Rights, FTC/US, SG CPFTA, AU ACL, etc.).
EU/UK: Show post-discount VAT-inclusive B2C prices and 14-day withdrawal rights; no undisclosed personalized pricing.
US: Clearly disclose Auto-Renewal/discount terms; no fake pricing/never-used “former” prices; comply with False Advertising/Auto-Renewal/AB 488/AB 325 as applicable.
SG: Display prices/discounts in local context/language with correct VAT/GST; follow consumer/advertising laws.
No unfair discrimination in discounts based on race/gender/religion/nationality; targeted offers must have transparent criteria.
Sanctioned/prohibited regions cannot use codes/promotions; Tanqory may block unlawful orders.
If algorithmic/AI pricing is used, disclose per law (e.g., NY Algorithmic Pricing) and the factors used.
Promotion communications must be truthful; do not bury material terms in fine print/hidden links.
If local law mandates specific “former price/discount” displays (e.g., EU Price Indication Directive or US former-price rules), Tanqory will comply with required prior-price display and duration.
If local law requires additional notices/rights, Tanqory will add them on Checkout/confirmations.
Customers may complain to relevant regulators per local rights; Tanqory will provide required information.

9) Changes, termination, and notices

Tanqory may adjust, pause, or end promotions at its discretion for business/legal/security/fraud reasons and will communicate reasonably.
Changes increasing consumer burden (e.g., lower discounts, tighter limits) will have reasonable advance notice (email/dashboard) unless immediate action is required by law/security.
Time-limited offers auto-expire on time/quantity; expired benefits are not reinstated/extended.
Order Forms/Enterprise contracts with fixed discounts remain until expiry unless adjustment rights are stated.
If a promotion is cancelled for system/legal reasons, Tanqory may offer credits or reasonable alternatives.
Key promotion terms will be clearly shown on promo pages/Checkout/dashboard.
Codes used after expiry/after quota will be rejected by the system.
Customers may opt out of bound promotions (e.g., accepted offers) as allowed by law/stated terms.
Tanqory keeps records of material promotion changes for audit.
Disputes on termination/changes follow Section 10/applicable law.
Significant changes/termination notices will be sent via email/dashboard (durable medium) for user access/record.

10) Contacts, disputes, and appeals

General/pricing questions: info@tanqory.com
Billing/credits/discounts: billing@tanqory.com
Suspected misuse/fraud: fraud@tanqory.com
Promotion disputes/appeals: legal@tanqory.com (include account/invoice/code/evidence)
Help Center/FAQ explain promotions and how to use codes/credits.
Target intake: within 2 Business Days, updates per Billing Policy Annex B SLA (or stricter Enterprise contract).
Backup/urgent channels for Enterprise: as stated in Order Form/Runbook.
Consumer complaints in some countries may go to regulators; Tanqory will respond as required by law.
All communications are recorded for evidence and service improvement.
Registered address/company info is stated at the top of this document.

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