Data regions
Where Tanqory runs, how a merchant's region is chosen, and the only cases in which data leaves it.
Updated
- Business regions
- 4
- Cloud locations across DigitalOcean, Google Cloud and AWS
- 18
- Region in production today, no failover yet
- 1
- Asia Pacific3 cloud locationsIn production
- Americas5 cloud locationsProvisioned
- Europe6 cloud locationsProvisioned
- Middle East and Africa4 cloud locationsProvisioned
No failover between regions yet.
Four business regions
The footprint provisioned in each region. Production runs in one region today, with no failover to a second one yet.
- Asia PacificSingapore, Malaysia, Indonesia, Philippines, Vietnam, Japan, South Korea, India, Australia, New Zealand
- AmericasUnited States, Canada, Mexico, Brazil, Argentina, Chile, Colombia
- EuropeEuropean Union/EEA member states, United Kingdom, Switzerland
- Middle East and AfricaUAE, Saudi Arabia, Qatar, South Africa, Egypt, Nigeria, Kenya
Cloud locations in each region
Where each cloud runs inside a region. The countries each region serves are above.
- Asia PacificDigitalOcean in Singapore. Google Cloud in Singapore. AWS in Singapore.
- AmericasDigitalOcean in New York and San Francisco. Google Cloud in Iowa and South Carolina. AWS in Northern Virginia.
- EuropeDigitalOcean in Frankfurt and Amsterdam. Google Cloud in Belgium and Frankfurt. AWS in Ireland and Frankfurt.
- Middle East and AfricaDigitalOcean in London, standing in for the region. Google Cloud in Doha, Qatar. AWS in Bahrain and Cape Town.
How a region is chosen
A merchant is assigned the business region nearest its billing country at signup. Enterprise plans can ask for a different region in their order form or DPA addendum.
Inside a region, the cloud provider follows our operational policy and any requirement in the merchant's order form.
- SingaporeBilling countryAsia Pacific
- United StatesBilling countryAmericas
- European Union/EEA member statesBilling countryEurope
- UAEBilling countryMiddle East and Africa
When data may leave its region
- A backup to another cloudOnly to a different cloud provider inside the same business region.
- SupportHandled worldwide, with access limited to what the case needs.
- Lawful disclosureWhen the law requires it.
The edge network
Cloudflare runs our CDN, firewall and Workers on its global network and may cache non-personal request data at any of its locations. It is not the primary store for personal data.
Policies and documents
Questions
Can I choose my region?
The default is the region nearest your billing country. Enterprise plans can ask for a different region in their order form or DPA addendum.
Is my data copied to another region for safety?
Not yet. Backups stay with the database provider in the same region for 7 days. There is no copy in a second region and no failover between regions today.
Still have a question?
For anything this page does not answer, write to privacy@tanqory.com.
More in the trust center
Found a security issue?
Write to security@tanqory.com with the steps to reproduce it. We acknowledge every report within 24 business hours, keep you posted while we fix it, and never take legal action against research done in good faith under our disclosure policy.